This website uses cookies
We have placed cookies on your device to provide an optimal user experience.
New Year Holiday Delays
We thank you for your support in 2021 and look forward to serving you in the new year. We wish our customers a happy and safe holiday period.
Due to the New Year's holiday period in Japan, Amayama Trading will not be processing orders from 28th December 2021 until the 4th January 2022. Last parcels before the break will be sent on the 27th December. Shipments will resume from the 5th January 2022.
International shipping Warranty & Returns How to buy? COVID-19 shipping limitations FAQ
Help Warranty & Returns

Refunds, Warranty and Returns


If the purchased part is defective*1, *2 and is within the manufacturer 12 month international warranty period (starting from the date the part is received by the buyer), Amayama Trading will either replace the item or refund the cost of the item for the life of the published warranty.

*1 The part must be installed by a certified technician for the manufacturer who produced the part (Example: a certified Toyota, Nissan, Honda etc technician) and if a claim is made, the claim must be accompanied by the certificate of the technician and a statement by the technician outlining the fault. The part must be sent back to Amayama Trading and a new item will be sent if the manufacturer is satisfied the warranty conditions have been met. Amayama Trading will refund the return postage charge upon receipt of the faulty part if the part is sent back according to Amayama Trading's accepted return shipment method.
*2 The part must only be used in the manner which the manufacturer intended as original equipment when the vehicle was sold new from an authorised dealer. Parts that are installed from other vehicles which did not include the part as original equipment when sold new, or parts that are modified, or tampered with, to fit a vehicle (whether the part was original equipment on the vehicle or not) will void the warranty and no claim will be accepted by the manufacturer.

Damaged Parts, Returns and Refunds

  • If parts are damaged in transit:
    In order for a claim to be made to the Carrier (Mail service or Courier), a damage claim must be made to the Carrier representative by the customer at the time the parcel is deliveredAmayama Trading will also make a claim once the recipient notifies our staff of the damage. It will take some time for the claim to be processed so we kindly ask for customers to allow time for the claim to be processed.
    Amayama Trading will either replace the part(s) or offer a refund for the damaged part(s) at the customer's request once the claim has been accepted by the Carrier. Stock can sell out in the time it takes to process the claim so part replacement is dependent on availability. Amayama Trading may or may not require the part to be returned depending on the circumstances.

  • If parts are wrongly ordered by the customer:
    Wrongly ordered parts are the responsibility of the customer. Amayama Trading will not accept wrongly ordered parts back for exchange or refund.
    If there is any doubt about the compatibility or appearance of a part, please ask one of our friendly staff to assist with confirming the correct part number(s) prior to submitting an order, or prior to making payment. 
  • If parts are wrongly supplied or part numbers are wrongly advised by Amayama Trading:
    We will ask the customer to return the part to Amayama Trading in as new condition in its undamaged packaging and the correct part will be sent at no charge to the customer. Amayama Trading will refund the return postage charge upon receipt of the wrongly supplied part in as new condition and part is sent back according to Amayama Trading's accepted return shipment method.

  • If parts cannot be installed due to a modification to the vehicle:
    Parts that cannot be installed because the vehicle has been modified (either by the current or previous owner) are regarded as wrongly ordered parts and therefore will not be accepted back for refund or exchange. Clients are advised to inform our staff of any modifications or that the part is intended to be installed to a another part that is suspected to be modified, not standard equipment or a non-genuine replacement part.


The car manufacturers (and therefore Amayama Trading) will not take back wrongly ordered parts for refund or return/exchange. It is imperative to ensure the parts are correct before making payment. Amayama Trading takes no responsibility for parts that are supplied correctly according to the order and the order confirmed by the customer at the time of payment, but later found to be wrongly ordered by the customer.