Refunds, Warranty and Returns
If the purchased part is defective* and is within the manufacturer 12 month international warranty period (starting from the date the part is received by the buyer), Amayama Trading will either replace the item or refund the cost of the item for the life of the published warranty.
*The part must be installed by a certified technician for the manufacturer who produced the part (Example: a certified Toyota, Nissan, Honda etc technician) and if a claim is made, the claim must be accompanied by the certificate of the technician and a statement by the technician outlining the fault. The part must be sent back to Amayama Trading and a new item will be sent if the manufacturer is satisfied the warranty conditions have been met. Amayama Trading will refund the return postage charge upon receipt of the faulty part if the part is sent back according to Amayama Trading's accepted return shipment method.
Damaged Parts, Returns and Refunds
- If parts are damaged in transit:
In order for a claim to be made to the Carrier (Mail service or Courier), a damage claim must be made to the Carrier representative by the customer at the time the parcel is delivered. Amayama Trading will also make a claim once the recipient notifies our staff of the damage. It will take some time for the claim to be processed so we kindly ask for customers to allow time for the claim to be processed.
Amayama Trading will either replace the part(s) or offer a refund for the damaged part(s) at the customer's request once the claim has been accepted by the Carrier. Stock can sell out in the time it takes to process the claim so part replacement is dependent on availability. Amayama Trading may or may not require the part to be returned depending on the circumstances.
- If parts are wrongly ordered by the customer:
Wrongly ordered parts are the responsibility of the customer. Amayama Trading will not accept wrongly ordered parts back for exchange or refund.
If there is any doubt about the compatibility or appearance of a part, please ask one of our friendly staff to assist with confirming the correct part number(s) prior to submitting an order, or prior to making payment.
- If parts are wrongly supplied or part numbers are wrongly advised by Amayama Trading:
We will ask the customer to return the part to Amayama Trading in as new condition in its undamaged packaging and the correct part will be sent at no charge to the customer. Amayama Trading will refund the return postage charge upon receipt of the wrongly supplied part in as new condition and part is sent back according to Amayama Trading's accepted return shipment method.
The car manufacturers (and therefore Amayama Trading) will not take back wrongly ordered parts for refund or return/exchange. It is imperative to ensure the parts are correct before making payment. Amayama Trading takes no responsibility for parts that are supplied correctly according to the order and the order confirmed by the customer at the time of payment, but later found to be wrongly ordered by the customer.