If the purchased part is defective*1, *2 and is within the manufacturer 12 month international warranty period (starting from the date the part is received by the buyer), Amayama Trading will either replace the item or refund the cost of the item for the life of the published warranty.
*1 The part must be installed by a certified technician for the manufacturer who produced the part (Example: a certified Toyota, Nissan, Honda etc technician) and if a claim is made, the claim must be accompanied by the certificate of the technician and a statement by the technician outlining the fault. The part must be sent back to Amayama Trading and a new item will be sent if the manufacturer is satisfied the warranty conditions have been met. Amayama Trading will refund the return postage charge upon receipt of the faulty part if the part is sent back according to Amayama Trading's accepted return shipment method.
*2 The part must only be used in the manner which the manufacturer intended as original equipment when the vehicle was sold new from an authorised dealer. Parts that are installed on other vehicles which did not include the part as original equipment when sold new, or parts that are modified to fit a vehicle (whether the part was original equipment on the vehicle or not) will void the warranty and no claim will be accepted by the manufacturer.
The car manufacturers (and therefore Amayama Trading) will not take back wrongly ordered parts for refund or return/exchange. It is imperative to ensure the parts are correct before making payment. Amayama Trading takes no responsibility for parts that are supplied correctly according to the order and the order confirmed by the customer at the time of payment, but later found to be wrongly ordered by the customer.