Refunds, Warranty and Returns
If the purchased part is defective* and is within the manufacturer 12 month international warranty period, Amayama Trading will either replace the item or refund the cost of the item for the life of the published warranty.
*The part must be installed by a certified technician for the manufacturer who produced the part (Example: a certified Toyota, Nissan, Honda etc technician) and if a claim is made, the claim must be accompanied by the certificate of the technician and a statement by the technician outlining the fault. The part must be sent back to Amayama Trading and a new item will be sent if the manufacturer is satisfied the warranty conditions have been met. Amayama Trading will refund the return postage charge upon receipt of the faulty part if the part is sent back according to Amayama Trading's accepted return shipment method.
Returns and Refunds
If the part is damaged in transit Amayama Trading will either replace the part or offer a refund for the damaged part at the customer's request. Stock can sell out in the time it takes to process the return or refund claim so part replacement is dependent on availability. In these cases Amayama Trading will not require the part to be returned.
If parts are wrongly supplied by Amayama Trading we will ask the customer to return the part to Amayama Trading in as new condition in its undamaged packaging and the correct part will be sent at no charge to the customer. Amayama Trading will refund the return postage charge upon receipt of the wrongly supplied part in as new condition and part is sent back according to Amayama Trading's accepted return shipment method.
The car manufacturers (and therefore Amayama Trading) will not take back wrongly ordered parts for refund or return/exchange. It is imperative to ensure the parts are correct before making payment. Amayama Trading takes no responsibility for parts that are supplied correctly according to the order and confirmed at time of payment, but later found to be wrongly ordered by the customer.